Returns Policy
We are sure that you will be entirely delighted with your new purchase from Jean-Patrique. Upon delivery, please be sure to unpack and examine the goods to your satisfaction. Should any items arrive faulty or damaged; or in the unlikely event that you are not satisfied, then you may return your goods, unused and in their original packaging, within 30-days of delivery, without losing the right to cancel your contract.
Please report any faults or damages as soon as reasonably possible to our Customer Services Department. If you wish to return an item, you have 30 days after you receive your goods to do so. For returning your merchandise please follow the steps below:
- Call our Customer Services team on: 0871 426 1402. Upon contacting the team you will be given instructions on how to return your goods. Please note goods will not be accepted or refunded without a Returns Authorisation Number - this will be issued to you when you contact the Customer Services team.
- All goods must be returned unused and in their original packaging.
- For all goods returned, the customer is responsible for the cost of postage and packaging.
- All returns or customer queries should be sent to:
Jean-Patrique
Euro House, Cremers Road, Dolphin Park
Sittingbourne, KENT
ME10 3US
Please note if for any reason you need to return single knives, for the safety of the courier, as well as for the protection of the knife, you must sheaf the blade completely, and then double-wrap the entire knife before placing it into a box clearly marked 'BE CAREFUL - CONTAINS SHARP OBJECTS'.
