Frequently Asked Questions

Jean-Patrique is one of Europe's largest cookware suppliers. We offer a huge range of quality cookware products, and when visiting our site we want to ensure that it is an interesting and enjoyable experience for you. Below we have listed some of the answers to our customers' most frequently asked questions.

Is it safe for me to order online?

Security is a priority for us at Jean-Patrique Cookware and we realise it is a major issue for anyone purchasing on the Internet. At Jean-Patrique Cookware we recognise the need for our customers to know that a website is legitimate and that transactions are secure before making any purchase. To answer these issues, our secure server software encrypts your credit card number using a Digital Certificate. The information travels through a secure socket layer (SSL) "pipeline" so it's transmitted directly from your computer to our secure server. SSL is the industry standard security technology used by Microsoft, Netscape, and leading Internet commerce companies - it's one of the most advanced security measures available.

How do I place an order?

At Jean-Patrique we aim to make it as easy as possible for you to order. With this in mind you can order quickly and easily online using your credit card (Visa or MasterCard) or your Switch/Debit card. You may also place your order over the telephone, using your credit card or debit card, by calling our Priority Order Line which is: 0871 704 8888. Telephone orders can be placed 24 hours a day, 365 days a year.

In addition you may post your order to us:
Jean Patrique,
Euro House,
Cremers Road,
Sittingbourne,
Kent,
ME10 3US
Don't forget to include your cheque, money order or credit card details when posting your order in.

What forms of payment do you accept?

We can accept payment from all major credit cards - MasterCard, VISA and Switch. If you prefer you may also pay by cheque. Please note payment must be included with your order.

I am having problems ordering online

If you are having difficulty ordering online, please e-mail our customer services department at: customerservices@jeanpatrique.co.uk. You may also telephone our customer services representatives on 0871 426 1402.

How long will my product take to reach me?

We aim to deliver your order to you within 7 days, however during busy periods please allow up to 28 days.

What is your return policy?

We are sure that you will be entirely delighted with your new purchase from Jean-Patrique. Upon delivery, please be sure to unpack and examine the goods to your satisfaction. Should any items arrive faulty or damaged; or in the unlikely event that you are not satisfied, then you may return your goods, unused and in their original packaging, within 30-days of delivery, without losing the right to cancel your contract.

Please report any faults or damages as soon as reasonably possible to our Customer Services Department. If you wish to return an item, you have 30 days after you receive your goods to do so. For returning your merchandise please follow the steps below:

Call our Customer Services team on 0871 426 1402. Upon contacting the team you will be given instructions on how to return your goods. Please note goods will not be accepted or refunded without a Returns Authorisation Number - this will be issued to you when you contact the Customer Services team.

All goods must be returned unused and in their original packaging.

For all goods returned, the customer is responsible for the cost of postage and packaging.

All returns or customer queries should be sent to:

Jean-Patrique

Euro House, Cremers Road, Dolphin Park

Sittingbourne, KENT

ME10 3US

Please note if for any reason you need to return single knives, for the safety of the courier, as well as for the protection of the knife, you must sheaf the blade completely, and then double-wrap the entire knife before placing it into a box clearly marked 'BE CAREFUL - CONTAINS SHARP OBJECTS'.

Does Jean-Patrique offer any guarantees?

Yes. All Jean-Patrique Professional Knives and Professional Cookware products are covered by a twenty-five year replacement guarantee, unless otherwise specified, against all manufacturing defects. If during this period, a fault occurs during normal use, please contact Customer Services to arrange for a replacement.

This guarantee does not include deterioration caused by general wear and tear, or damage due to accident, misuse or failure to follow the Care Instructions. Discolouration, scratches, stains and damage from overheating are also not covered by this guarantee.

Do you offer any care instructions for the Jean-Patrique Professional Knives?

Yes, please see below for the care instructions:

Remove all labels, wash in hot soapy water, rinse and dry before their first use.

Use knives with a wooden or nylon chopping board, as use on marble and ceramic chopping boards may dull the blade over a period of time.

Jean-Patrique knives are made of 18/8 carbon stainless steel. The addition of carbon into the knives, like most high quality professional knives, will ensure a continued sharp edge. To maintain this sharpness, we recommend the regular use of a professional sharpening steel. Before sharpening, wet the knife with oil first for greater friction. Always wipe carefully after sharpening, as tiny bits of steel may remain on the blade.

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